National Association of Healthcare Access Management (NAHAM) · Selected syllabus basis: the CHAM examination content outline explicitly effective January 2023 in NAHAM's Candidate Guide to Certification, printed pages 8–9, with Pre-Arrival 25%, Arrival 35% and Access Management 40%. These percentages describe that selected version only. NAHAM's standalone outline marked Updated 2022 instead prints 30%, 30% and 40%, without an implementation date. Issuer-confirmed precedence between these publications and exact current examination proportions remain unconfirmed as of 2026-10-19; neither document is asserted to be obsolete.

This original 20-question sample covers selected topics across the outline. It does not reproduce official exam questions or cover every tested topic.

• NAHAM Candidate Guide to Certification
• Certified Healthcare Access Manager (CHAM) Exam Content Outline — Updated 2022
• SAFER Guide: Patient Identification
• HealthCare.gov: Coinsurance
• CMS HIPAA Eligibility Transaction System
• CMS: You have rights in an emergency room under EMTALA
• CMS: Medicare Outpatient Observation Notice
• HHS: Notice of Privacy Practices
• HHS: Facility directories and patient location disclosures
• SAFER Guide: Contingency Planning
• IHI: Model for Improvement — Establishing Measures
• IHI: Model for Improvement — Testing Changes
• AHRQ TeamSTEPPS: Formative Feedback
• HHS: Minimum Necessary Requirement
• CMS: Emergency Preparedness — Health Care Provider Guidance
• AHRQ CAHPS Data Tools
• Medicare.gov: Who pays first?
• Medicare.gov: Inpatient or outpatient hospital status affects your costs
• CMS: FFS Advance Beneficiary Notice of Noncoverage
• CMS: Health Care Claims Status
• AHRQ Health Literacy Universal Precautions Toolkit, Third Edition
• AHRQ: Teach-Back
• IHI: Model for Improvement
• AHRQ: TeamSTEPPS Measurement Tools
• AHRQ: Reviewing the Team's Performance — Debrief
• AHRQ: Check-Back or Repeat-Back
• HHS: Are hospitals able to inform the clergy about parishioners in the hospital?