The Beryl Institute Credentialing Center, formerly Patient Experience Institute (PXI) · CPXP Classification System, revised June 2022, in Appendix B of the issuer-hosted CPXP Handbook at its September 2025 URL. The handbook cover states Updated 12.12.2024. A separate examination effective date is not stated. No newer classification revision was identified in the issuer search results checked on 2026-10-31; live handbook access was blocked.

This original 20-question sample covers selected topics across the outline. It does not reproduce official exam questions or cover every tested topic.

• Certified Patient Experience Professional (CPXP) Handbook
• October 2026 CPXP Application
• Include Family and Friends: Tool 22
• National CLAS Standards
• Use the Teach-Back Method: Tool 5
• The SHARE Approach
• Strategy 6P: Service Recovery Programs
• Recommended Data Collection Procedures for CAHPS Surveys
• CAHPS Data Tools
• Measures of Location
• Model for Improvement: Establishing Measures
• What Is Patient Experience?
• Flowchart
• Model for Improvement: Testing Changes
• Working With Patients and Families as Advisors: Implementation Handbook
• IHI Psychology of Change Framework
• Model for Improvement
• About the SOPS Program
• TeamSTEPPS Tool: Formative Feedback
• Model for Improvement: Implementing Changes
• Documenting Outcomes, Benefits, & Costs
• AHRQ Health Literacy Universal Precautions Toolkit
• Attend to Social Needs: Tool 18
• Strategy 1: Working With Patients and Families as Advisors
• What Are Patient-Reported Measures?
• Run Chart Tool
• Failure Modes and Effects Analysis Tool
• Leadership Walkarounds